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Digital wellbeing – helping Nichola move forward and into work

Pluss Social Prescribing 18 May 2021

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Nichola is in her late thirties and lives in the Falmouth and Penryn area. She has five children, with her youngest at primary school and her eldest is now 17 year’s old. After spending recent years trying to be the best mum she can be, she feels the time was right to think about her own career and interests and to do something for herself.

Nichola was referred to the Pluss Digital Health and Wellbeing pilot project by Cornish partner, Pentreath.

Due to parental responsibilities, Nichola’s digital skills needed updating after being away from the workplace for several years. However, lots of valuable skills were gained as a full-time mum, although Nichola felt disadvantaged when it came to finding meaningful and enjoyable paid work. Nichola was struggling with her mental health and lacked confidence. She also did not have a computer or the funds to purchase one, to create a CV and to carry out job searches and applications.

Nichola did have a clear idea on where she wanted to be, she just needed a little support in getting there. Her goals were to update her CV, access suitable training, obtain some experience through volunteering and complete an Access to Higher Education course, which would then lead to a suitable paid role.

A series of appointments was offered over a four-month period. An initial assessment gave Nichola the opportunity to talk about her current situation and what she was looking to achieve. Nichola requested some online safety training for her children and as her secondary aged children were studying from home a referral for training was made to the digital inclusion team at Cornwall Council.

Following a digital health and wellbeing assessment, her coach was able to obtain a recycled laptop through a scheme called PL24 Reboot. A voluntary position at Pendennis Castle was also found, to run their second-hand bookshop, which Nichola agreed to follow-up.

At week six Nichola was positive and upbeat. She had applied for the role and was successful. The role was to set up the bookshop and there is even a possibility it could lead to some paid work at Pendennis Castle. The laptop had been used to produce an up-to-date CV and enquiries were made to apply for an Access to Higher Education course. Nichola has also had online safety training via the digital inclusion unit and she was feeling much more confident about her future. Nichola felt that her needs had been met and she was ready to move on and look forward to a new chapter in her life.

Jan is a digital wellbeing coach who operates in the Falmouth and Penryn areas.  If you, or someone you know, could benefit from a digital wellbeing assessment call Jan on 07767 118281 or email her using