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Geoff's story: "I was extremely happy with the service and help"

Pluss Positive People - West Yorkshire 21 March 2022
Help was positive and made me stronger, both physically and mentally...

Geoff, 57, was referred to Pluss’ Hopeful Families to help him take the steps needed to improve his health and wellbeing and to be in the best position to find employment.

Geoff has dyslexia and lacked the confidence and financial backing to apply for jobs or even attend interviews, and whilst he was already being supported by Wakefield Council’s Employment and Skills Service, Step-Up, his work coach felt Hopeful Families could offer additional guidance and assistance.

Hopeful Families provides support for people who are not at work and have a range of barriers holding them back.

Each person is assigned a family mentor who will talk to them to learn more about their circumstances and put measures in place to tackle any barrier that is holding them back from moving on in their life.

Photo of Geoff

They helped me with my goals, and gave me ideas. I was surprised how they cover such a wide range of areas and checks, with positive follow up and actions.

Geoff Hopeful Families participant

On the road to employment

Hopeful Families worked in collaboration with Step-Up to provide information and guidance to help Geoff overcome some of the barriers he’d previously encountered.

His health needs were already being addressed by his GP, but Geoff wanted to explore self-help groups, and Hopeful Families showed him how to access community links to open even more opportunities.

Funds were made available to get Geoff signed up to the Traffic Management and Banksman Vehicle Course which aims to ensure construction site traffic management is delivered safely.

He was also able to update his CSCS card (Construction Skills Certification Scheme) and, as he didn’t have a driving licence, Hopeful Families supported his travel costs.

Back on his feet

Geoff had fallen behind in some payments to utility companies, so was shown how to access a repayment plan and apply for grants.

As his confidence grew, Geoff secured some job interviews and enrolled on a four-week Door Supervisor course to obtain his SIA badge.

Whilst he continues to seek employment, Geoff says he feels he’s in a much better position since joining the Hopeful Families programme and hopes to secure a job in the not-too-distant future.

“Help was positive and made me stronger both physically and mentally,” he says. “Hopeful Families covered all criteria, and I was extremely happy with the service I got.”

We’re here for you

Hopeful Families is a community programme run by Pluss and a team of five West Yorkshire voluntary and community partners.

It is jointly funded by National Lottery Community Fund and the European Social Fund; the programme is designed to help individuals from the region’s most socially excluded families.

If you live in the Calderdale, Kirklees or Wakefield areas and are interested in finding out how the Hopeful Families programme can help you, call us on 07341 004 949 for a friendly, confidential chat, or email

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